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(unable to fetch text document from uri [status: 0 (UnableToConnect), message: "Error: SecureChannelFailure (The authentication or decryption has failed.)"])
Outside service Partner
(unable to fetch text document from uri [status: 0 (UnableToConnect), message: "Error: SecureChannelFailure (The authentication or decryption has failed.)"])(unable to fetch text document from uri [status: 0 (UnableToConnect), message: "Error: SecureChannelFailure (The authentication or decryption has failed.)"])
Hitachi Vantara Knowledge

Searching in Knowledge Using Firefox Shows No Results

 

Symptom

  • After logging into Knowledge and searching, the page shows no results and left navigation is missing. 
    Firefox Search 1.png

Environment

  • Knowledge

Resolution

Follow the steps listed in the article below to refresh Firefox by resetting add-ons and settings.

Refresh Firefox - reset add-ons and settings

Cause

Browser customizations can cause issues while searching in Firefox. 

Additional Notes