Disk Subsystems

RAID/Midrange Issues

• Host can't see the LUN/CU:LDEV
• Host is logging errors on LUN/CU:LDEV
• Having problems managing the array
• Port link issues
• Having problems externalizing

Host can't see the LUN/CU:LDEV

1. Is this an existing configuration or a newly presented LUN/CU:LDEV?
2. What date and time did the LUN/CU:LDEV disappear from the host?
3. What are the hosts WWN(s)?
4. What are the Switch Ports the Host is connected to?
5. What arrays ports are being utilized?
   Required Data Collections
   • FD-Trace (for Enterprise arrays): Here
   • Simple Trace (for Midrange arrays): Here
   • Hitachi Supported Switch Logs: Here
   • Getconfig from affected host: Here

Host is logging errors on LUN/CU:LDEV

1. What date and time did the errors occur?
2. Is this a reoccurring problem?
3. Is the host time synchronized with the arrays time?
4. What LUN/CU:LDEV is experiencing the errors?
5. Please provide screenshots / log outputs of the errors.
   Required Data Collections
   • FD-Trace (for Enterprise arrays): Here
   • Simple Trace (for Midrange arrays): Here
   • Screenshots / Log outputs

Having problems managing the array

1. What application are you using?
2. What process are you trying to accomplish?
3. What error did you receive (please send outputs or screenshots)?
4. What time did you receive it?
5. Have you tried the operation again since the first error?
   Required Data Collections
   • FD-Trace (for Enterprise arrays): Here
   • Simple Trace (for Midrange arrays): Here
   • Getconfig from management server: Here

Port Link Issues

1. What date and time did the errors occur?
2. Are they still occurring?
3. What switch ports are affected?
4. What array ports are affected?
5. Please provide outputs of the errors.
   Required Data Collections
   • FD-Trace (for Enterprise arrays): Here
   • Simple Trace (for Midrange arrays): Here
   • Hitachi Supported Switch Logs: Here

Having problems externalizing

1. What arrays are involved?
2. What are the arrays firmware levels?
3. What are the target ports?
4. What are the initiator ports?
5. What errors are being displayed?
   Required Data Collections
   • FD-Trace (for Enterprise arrays): Here
   • Simple Trace (for Midrange arrays): Here
   • Hitachi Supported Switch Logs: Here
   • Screenshots of UVM configuration
   • Screenshots of error